At a Glance
WareSpace had big growth goals, and they needed the right IT partner to scale quickly. Our technology team built a powerful, replicable IT system that supported national expansion without sacrificing tenant experience.
Key Results
12x
growth in operations
$100k+
saved in annual IT costs
1,500
tenant-occupied units supported with IT services
“Our business moves very quickly and we often have to pivot along the way. When we tell SC&H we need to change our approach, they’ll huddle and two days later come back and say, ‘No problem, let’s do this.’ A lot of companies can’t do that.”
Joseph Ely
Co-Founder & COO, WareSpace
Client Challenges
WareSpace lacked in-house tech expertise and needed a strategic, affordable IT partner
Big growth goals required an easily replicated IT system that could be adapted to local ordinances and regulations
To achieve profitability, WareSpace needed a partner to streamline vendor management and build inbound sales capabilities for multiple properties
SC&H Solutions
Customized IT services to fit Warespace’s immediate needs and budget
Set up a comprehensive IT system with cloud, cybersecurity, and network management for seamless expansion
Provided tech support for renters at each site
Simplified IT and security setup at each retail location
The Results: Reaching Their Growth Goals
12x growth
Growth in operations, scaling from a single facility to 13 nationwide
$100k+
Saved in annual IT management costs
30 employees
Scaled from two to 30 employees in three years
1500 units
Managed IT support for 1500 units with SC&H’s help
98%
Occupancy across 13 facilities throughout the US
THE STORY
Supporting a Startup That Wants to Empower SMBs
WareSpace is a national company that reconfigures old-fashioned warehouses for small- and medium-sized businesses. Today, with 13 locations across North America, WareSpace is pioneering the warehouse coworking niche for SMBs. But in the beginning, they were a two-person startup with big goals, and they needed the right IT partner to help them grow.
As WareSpace searched for an outsourced IT company, they quickly learned most vendors proposed overly sophisticated systems and long-term contracts with a hefty price tag. What they really needed was a partner who could support them in their current beginning stage. Cue SC&H’s proposal:
“We needed corporate-level IT services like basic building infrastructure management, access control cameras, and Wi-Fi,” said Joseph Ely, WareSpace’s Founder and COO. “SC&H was responsive to us right away. They had a practical understanding of what we needed, which wasn’t extremely complicated, and they just got it.”
SC&H offered a customizable managed IT partnership, instead of selling them MSP services they didn’t need. This was exactly what they needed in the early seed stage – it fit their budget, solved their immediate tech needs, and we could scale it with them as they grew.
SC&H met WareSpace where they were and grew with them at their own pace.
As our partnership kicked off in 2021, we started by blending basic IT services, implementation, and onsite visits to learn how WareSpace used its technology. Then, we took a holistic IT management approach to help their team build a strong tech foundation that supported their growth goals.
An Adaptive Partner Who Will Scale Up
WareSpace’s goal was to open 30 facilities within their first three years and to be a category leader in the coworking and micro warehousing market. Once we put together their initial infrastructure package with this growth in mind, we were prepared to scale up with them.
As WareSpace expanded, our Managed IT services did too. We took the lead on designing, installing, implementing, and managing an IT program WareSpace could use across all of their facilities on a national scale. Additionally, we secured a call center partner and managed the relationship with them.
“SC&H is very communicative and detail-oriented,” said Joseph. “We appreciate that their team is professional, creative, and thinks strategically when it comes to problem-solving.”
“SC&H is very communicative and detail-oriented,” said Joseph. “We appreciate that their team is professional, creative, and thinks strategically when it comes to problem-solving.”
Traditional MSPs often want to push clients into one of their prebuilt service plans, but growing businesses like WareSpace have unique challenges that require individual solutions. Since each warehouse build can be quite different, the key to their business’s success has been staying aligned on their design, systems, and delivery.
“It’s really nice to have a partner who’s like, ‘Sure, we can have two people look at this problem right now,’” said Joseph.
The flexibility of our Managed IT services was vital for WareSpace’s success during their growth stage.
Our Continued IT Partnership
Today, we continue to work closely with WareSpace and provide various levels of IT support as their needs change.
“Our business moves very quickly and we often have to pivot along the way,” said Joseph. “When we tell SC&H we need to change our approach, they’ll huddle and two days later come back and say, ‘No problem, let’s do this.’ A lot of companies can’t do that, it totally breaks them and they can’t keep up.”
As their trusted technology partner, our team is just one phone call away.
“SC&H actually listens to what we say we need,” said Joseph. “And they work with us to implement it.”
